Elmstead Appointment Flow:

  • 1. Call the Surgery: Face-to-Face and Telephone Appointments
    Please call or visit the surgery for same-day appointments if your request is urgent. We can offer face-to-face or telephone appointments on the day. If our appointment book is full on the day, please complete the online form (link below) before 1PM. If submitted after 1PM we will review the next working day. 020 8857 1900.

  • 2. Call or visit for a routine appointment
    If you require a routine appointment, similar to the above, please call or visit the surgery.

  • 3. Submit an Online Request
    You can submit an online consultation request here. If you wish your request to be triaged on the same day, please submit it before 1 PM. Requests received after 1 PM will be triaged the following day. Online Consultation Requests are available Monday to Friday.

  • 4. Urgent Care/999
    You can visit urgent care centres when it’s not a life-threatening emergency. Please click here for more information about Urgent Care Centres. You should call 999 in a life-threatening medical or mental health emergency. Life-threatening emergencies are different for adults and children. Please click here for more information about when to call 999.

Non-urgent advice: Cancel an Appointment

The best way to cancel or change your appointment is via the Accurx appointment reminder we send as an SMS. Alternatively, phone us on  020 8857 1900 (Monday to Friday, 8am to 6.30pm)

You can also complete our cancel an appointment form

Non-urgent advice: Extended Access & Out of Hours

NHS walk-in centres provide advice and treatment for minor ailments and injuries. The nearest walk in centre is New Cross walk-in centre, Waldron Health Centre, Amersham Vale, SE14 6LD. They can be contacted on 020 3049 2370.

For students at Greenwich University the NHS Urgent Care Centre provides treatment for minor injuries. The nearest centre is based at Queen Marys Hospital Sidcup.

Out of hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.

If you need medical help now, use NHS 111 online ( or call 111. 111 online is only available for people aged 5 and over. Call 111 if you need help for a child under 5 years old. Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk. 

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 11:00.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under 5 years.
Appointment Reminders:
We now have the facility to send out appointment reminders via a text service. At the time of a patient registering with the practice their mobile number will be automatically included to receive this service.
If you would like to opt out of receiving text reminders, please make reception aware.

Travelling Aboard:
Please remember that when traveling abroad, we are not insured, and we are not in the best position to give you medical advice. As a result, we will be unable to consult with you until you are back in the UK. This includes telephone and online consultations.

If you need help when we are closed:
If you need medical help now, use NHS 111 online ( or call 111. 111 online is only available for people aged 5 and over. Call 111 if you need help for a child under 5 years old. Late night pharmacies are also available. Please use your search engine to see the latest updates and information.

We are committed to maintaining professional standards. For certain examinations during consultations an impartial observer, called a chaperone, will be required. This impartial observer will be a practice Nurse, Health Care Assistant or chaperone trained receptionist who is familiar with the procedure and be available to reassure and raise any concerns on your behalf. If a chaperone is unavailable at the time of your consultation, then your examination may be re-scheduled for another time. You are free to decline any examination or chose an alternative examiner or chaperone. You may also request a chaperone for any examination or consultation if one is not offered to you. The GP may not undertake an examination if a chaperone is declined.

– Maintains professional boundaries during intimate examinations

– Acknowledges a patient’s vulnerability

– Provides emotional comfort and reassurance

– Assists in examinations

– Assists with undressing patients, if required
The NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet.